### 1. Who we are 1.1 The domain Turbovegas.com is a trademark of and operated by Prozone Ltd, a company incorporated in Malta with company registration number C97366 and registered address at Mezzanine Office, The George, Ball Street, Paceville, St Julian’s STJ 3123, Malta . All references to "Turbovegas", “Prozone’ "we", "our" and "us" are references to Prozone Limited. 1.2 Prozone Limited holds the following licence issued and regulated by the Malta Gaming Authority (MGA): B2C Gaming Service License, with license MGA/B2C/908/2021, issued on 29 October 2021 1.3 Prozone Ltd offers Type 1 Gaming Services (Casino) under the following Approved Service Provider licenses: - Evolution Gaming Malta Limited MGA/B2B/187/2010, - Prima Networks Limited MGA/CRP/926/2021 - Relax Gaming Limited MGA/B2B/246/2013 - Yggdrasil Gaming Limited MGA/B2B/230/2012, - ISB Magma Limited MGA/B2B/624/2018 - PragmaticPlay Limited MGA/B2B/317/2016 - LNW Gaming Malta Limited MGA/B2B/112/2004 - Nolimit City Limited MGA/B2B/299/2015 - Play’n Go Malta Limited MGA/B2B/225/2012 - Push Gaming Malta Limited MGA/B2B/779/2020 1.4 Prozone Ltd offers Type 2 Gaming Services (Fixed Odds Betting) under the following Approved Service Provider licences: - Soft Construct (Malta) Limited MGA/B2B/286/2014 1.5 Prozone Ltd offers Type 4 Gaming Services (Controlled Skilled Games) under the following Approved Service Provider licence: Scout Limited MGA/B2B/386/2017. 1.6 Further information on the MGA can be found [here](https://www.mga.org.mt). 1.7 Regardless of game, all deposits and withdrawals are the sole responsibility of Prozone, and the other companies providing the products are solely software providers and have no responsibility for the management of funds on your player account. ### 2. These Terms 2.1 These terms of use together with the privacy policy govern your relationship with us when you use the Site and/or any of the features, games, sportsbook and/or other services provided via the Site. The Site and all the features, games, sportsbook and other services provided via the Site are collectively referred to in these Terms as the Service. Any use of the services offered, registration on the site and all bets accepted by Turbovegas.com are subject to these Terms and Conditions. Turbovegas reserves the right to amend these Terms and Conditions, this will be notified to players in advance and the player must re-confirm acceptance before changes come into effect. All editions will show version number and validity start date. 2.2 Please refer carefully to these Terms before you start to use any part of the Service. We recommend that you print a copy of these Terms for future reference. By accessing or using any part of the Service, you will be deemed to have understood and accepted these Terms, which form a binding agreement between you and us. 2.3 In case of dispute, the English version of these terms and conditions shall prevail. ### 3. Other Applicable Terms 3.1 These Terms refer to and incorporate the following additional terms and conditions, which also apply to your use of the Service:
3.1.1 our [privacy policy](https://www.turbovegas.com/privacy-policy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us;
3.1.2 our [Soft Construct Sport terms and conditions](https://delivery.objectic.io/nZ3fGcWo9gZH8ZN9CdKM3r/iMRCFP05n3T1/2D3m5G20Kd1HKuzgSOgs9I3pRiWBdAXBTuQkmQbL.pdf) ### 4. Changes to these terms 4.1 We reserve the right to change these Terms at any time. Any such changes will be notified to you in advance or upon your next login to the Service and you must confirm your acceptance before you will be allowed to play. 4.2 These Terms were most recently updated on [8th November 2023]. ### 5. Player Account 5.1 In order to participate in any game or to place any bet or conduct any other gambling transaction on the Site you will need to use the Pay N’ Play functionality when registering. 5.2 When registering on Turbovegas you must provide a valid identification, address, and contact email. All information provided to us must be accurate and complete. You should immediately notify us in case any information is no longer valid. If we have reasonable grounds to suspect such information is inaccurate, not current or incomplete, we may in our sole discretion deny you access to areas of the Service, suspend, or terminate your Account, pending further investigation. After investigation is complete, Turbovegas’s decision is final. 5.3 All applicants wishing to register an Account with us must be over 18 years of age and of legal capacity to register with Turbovegas. We reserve the right to ask for proof of age and identification from any player and to suspend their Account unless and until satisfactory documentation is provided.
5.4 You may only open and operate one account which must be in your own name. If you hold more than one account, we reserve the right to suspend all accounts and confiscate any winnings available. 5.5 In case of closure of their Turbovegas Account due to gambling addiction or fraud, an individual must not open a new account. Turbovegas will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. Turbovegas reserves the right to close an account opened in breach of this rule at any point. ### 6. Account Rules 6.1 Turbovegas reserves the right, at its own discretion, and at all times, to: 6.1.1 Decline to open a Turbovegas Account and/or to close an existing Turbovegas Account without any explanation. Already made contractual obligations will be honoured; 6.1.2 Decline to accept deposits without any explanation whatsoever; 6.1.3 Suspend and/or cancel the participation of an Account Holder in promotional activities, competitions or other services, whenever Turbovegas is of the opinion that there are legitimate concerns that a Turbovegas Account is, has been or may be used for illegal, fraudulent or dishonest practices. 6.1.4 Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders; 6.1.5 Forfeit and/or confiscate funds available on a Turbovegas Account and/or refuse to honour a claim, in the event that, directly or indirectly, the Turbovegas Rules have been violated and/or other unauthorized activities have occurred in connection with an event and/or the operation of a Turbovegas Account. This is subject to any of the said events being in connection with the Turbovegas Account and/or the claim in question. 6.1.6 Transfer an Account Holders account and any pending balance on the account to another licensed and competent legal entity, subject to prior notification to the player, thereby giving the player a reasonable amount of time to opt out of having their account transferred. 6.1.7 Transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Prozone Ltd, subject to Turbovegas guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar; 6.1.8 Transfer and/or license, without prior notice, the rights and liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Prozone Ltd, subject to Turbovegas guaranteeing the liabilities being honoured; 6.1.9 An individual applying to become an Account Holder warrants and represents not to be an individual under the age of eighteen (18) years. Minors cannot register as a player and cannot hold a Turbovegas Account. Turbovegas reserves the right to request proof of age and performs check in order to verify the information provided. Accounts may be suspended until satisfactory proof of age is provided. ### 7. Unsuitable Conduct 7.1 An Account Holder warrants and represents, at all times, not to be:
7.1.1 Residents of Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Germany, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Macau, Madagascar, Malaysia, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tokelau, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, UAE, Uganda, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe. All winnings from players residing in any of these countries will be confiscated and accounts will be closed. Internet gambling may be wholly or partially restricted in some jurisdictions. Due to legal reasons, players residing in certain countries may not / are not allowed to play jackpot games, NetEnt games or NYX games. TurboVegas.com accepts no responsibility for internet gambling from residents in jurisdictions where it is illegal;
7.1.2 Restricted by limited legal capacity;
7.1.3 Acting on behalf of another party;
7.1.4 Classified as a compulsive gambler;
7.1.5 Depositing money originating from criminal and/or other un-authorized activities; Upon the slightest indication of transactions and/or activities indicating potential money laundering we shall report to the relevant authorities.
7.1.6 Depositing money through a Card which the Account Holder is not authorized to use and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;
7.1.7 Conducting criminal activities whereby a Turbovegas Account is directly or indirectly involved;
7.1.8 Restricted by any legal reasons to open an account, purchase or use services from TurboVegas and/or otherwise participate in the games offered. It is the player’s responsibility to know if their gaming is legal;
7.2 TurboVegas warrants and represents, at all times, to:
7.2.1 Manage funds belonging to Account Holders in a secure and appropriate manner; and/or
7.2.2 Absorb the cost of, and pay, the Betting Duty, as applicable, at the Place of the Contract.
7.2.3 Manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar.
7.2.4 Turbovegas Account is opened, held and settled in a currency as agreed between Turbovegas and an Account Holder. All amounts displayed relating to wagers and winnings shall be quoted with the symbol of the currency so agreed to. Turbovegas calculates and settles all matters involving exchange rates in accordance with recognized financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.
7.3 An Account Holder can only hold one Turbovegas Account at a time. In the event that this rule is breached, Turbovegas reserves the right to block and/or delete the superfluous Turbovegas Account(s) held by the Account Holder in breach of this clause. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us, we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately, and the customer shall forfeit all of the customer’s winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards Turbovegas for damages and costs incurred as a result of the fraud. Turbovegas also reserves the right to reallocate all the funds in the different superfluous Turbovegas Accounts to a single Turbovegas Account and to delete the remaining superfluous account(s). No bonus given to the superfluous Turbovegas Account(s) will be reallocated.
### 8. Verification and Money Laundering Checks 8.1 Turbovegas.com shall not make a payment out of a customer’s account, to such customer, until the company is satisfied that the verification process has been completed. 8.2 Turbovegas reserves the right to request documents to verify your account. These include, but are not limited to identity cards, bank cards, bank statements, source of wealth, source of funds, and utility bills. This process is carried out in order to ascertain and verify the age and identity as well as address of the Account Holder. The verification process will occur at the latest when the Account Holder has cumulative deposits and withdrawals of two thousand Euro (€2,000). When any documents are requested, the Account Holder must upload such documentation on their Turbovegas Account (My Account > Verify). When requesting documents for an account verification, any pending withdrawals will be cancelled. Once the verification is complete, the Account Holder may request a new withdrawal. In the event that the account is not verified within thirty (30) days from when the request is made, the account will be frozen for gameplay and transactions. Where, for any reason, an Account Holder refuses or is unable to provide us with any of the requested documents, Turbovegas reserves the right to suspend the account and confiscate any funds available. 8.3 We strictly prohibit the use of robotic, mechanical, or electronic, or other devices to automatically make decisions in any game, whether such use is attempted or effected by one of our customers or by as a guest or by any third parties. If this is discovered, all bets will be void in the aftermath, since the outcome of these went in the player’s favour. The eliminated stake will not be returned to the player. Possible bonuses will be lost. 8.4 If deposits effected are not used for the sole purpose of gaming or wagering and, in Turbovegas’s discretion, there is suspicion of abuse (for instance where an appropriate level of game play has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and Turbovegas reserves the right in its absolute discretion to cancel the respective deposit/s in part or in full and to retract any costs that may have resulted in conjunction herewith. Turbovegas also reserves the right to close that account indefinitely. 8.5 Customers shall at all times remain responsible for maintaining and protecting the security of their accounts. Customers should not allow third parties access to or use of their account. Any losses due to this shall not be refunded by us and we shall not be responsible in any manner whatsoever. In this regard we guide your attention to our Privacy Policy which you should read carefully together with these Terms and Conditions. If any winnings should derive from third party access they will be confiscated and account permanently closed. 8.6 The customer shall not allow any third party to use the customer's login details. The customer accepts full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, indemnifies and holds Turbovegas harmless in respect of any damages arising from the same. ### 9. Inactive/Dormant Accounts 9.1 If the player does not make any transactions on the betting account for a successive period of thirty (30) calendar months, Turbovegas.com will attempt to contact the player via email at the registered email address notifying the player of any remaining funds held in the account. Turbovegas.com shall remit the balance in the account to the player or to the Authority if the player cannot be contacted satisfactorily. 9.2 A Player account will be classed ‘inactive’, and players will be contacted if no activity occurs (including logging in/out) after six (6) successive months. Players will be notified that their account is due to become inactive no less than thirty (30) days before it is to become inactive. The player will also be reminded of any consequences thereof, including any fees that may be charged. Such notification will also inform the player of the option to withdraw the funds on the account. After twelve (12) months of no activity, the account will be classed as ‘dormant’, and players will again be contacted. Both ‘inactive’ and ‘dormant’ accounts will encounter monthly administration fees of €5 (or currency equivalent), or 5% of the total balance (whichever is larger). 9.3 Fees for inactive accounts will only be charged provided the account does not go into a negative balance. No fees are charged to inactive accounts which are self-excluded or which have been excluded from playing by the Licensee. 9.4 Turbovegas reserves the right to close the Inactive Account once the account reaches zero balance. 9.5 In order to recover funds held in a dormant or inactive account under the Malta Gaming Authority legislation, closed, blocked or excluded accounts on Turbovegas.com will require a full verification of the player’s identification, home address, payments methods used and a verification including SWIFT and IBAN of the player’s bank account. 9.6 The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User’s or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in aid of the User’s participation in any of the Games. Turbovegas hereby reserves the right to invalidate or close the Account or invalidate the User’s participation in a Game in the event of such behaviour. 9.7 Only one account is allowed per identity, household, address, IP address. Violation will result in frozen funds and closed account without any notifications. 9.8 Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to play at all or use any payment method to complete a transaction. Turbovegas takes no responsibility of any breaches in regard to this term. 9.9 A player has the right to close their account, by sending an email from the registered email address to support@Turbovegas.com, or by contacting Turbovegas through live chat with a request to close account and the reason why. 9.10 The player has the right to set financial limits on wagers and losses and the right to set limits on session time, as well as to set a time for the reality check window. The player also has the right to put a time-out on the account for up to thirty-one (31) days, as well as the right to self-exclude themselves for a period of up to five (5) years under the Malta Gaming Authority legislation. ### 10. Deposits and Withdrawals 10.1 As part of the registration process, we may perform a search with an authorised third-party to verify your identity. The authorised third-party may undergo checks on your information supplied for any verification procedures required, against databases of which they have access to. If a search is completed, all the records will be retained. 10.2 As a player, you can make deposits to your Turbovegas account using Trustly’s Pay N’ Play functionality. Minimum deposit is at all times decided by Turbovegas and is shown in the cashier at the time of deposit. 10.3 Players may only make deposits to their own Turbovegas account, and only with a bank account held in their own name. In case a deposit is made from an account that does not belong to the owner of the player account, the company reserves the right to confiscate all winnings. 10.4 If Turbovegas does not receive the money deposited within a week from the actual account deposit, Turbovegas reserves the right to eradicate the amount. In such cases, Turbovegas also reserves the right to request a settlement of the negative balance on the player account. In order to protect its position, Turbovegas further reserves the right to take any action it deems necessary should the player fail to co-operate with such request. 10.5 Regards to internal transfers within the account, Turbovegas reserves the right to manually correct, without further notice to the customer, any transactions that may be regarded as speculation in currency fluctuations. 10.6 All winnings will be credited to the customer’s Turbovegas account. Withdrawals from the Turbovegas account should always be made to the same account from where the funds originated. Withdrawals will only be made to a bank account held in the customer’s own name. 10.7 To avoid unnecessary delays in carrying out withdrawal requests, we are dependent on the customer providing us with complete and correct information. 10.8 Turbovegas reserves the right to apply minimum withdrawal amounts and which is shown at the time of a withdrawal request. 10.9 If a customer requests that an amount smaller than the minimum withdrawal amount be paid out, we may charge the customer a discretionary fee for the same depending on the withdrawal method. 10.10 We reserve the right to limit the number of free withdrawals per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for withdrawals to bank accounts held with banks located outside the European Union countries. 10.11 We do not allow bets on credit. However, if a result is registered incorrectly and a customer’s account is credited erroneously, we reserve the right to debit the customer account accordingly. In the event the account holds a negative balance after corrected result (i.e. the customer has made bets with this money), the customer is obligated to repay the amount erroneously received. 10.12 A player must not allow third parties to make deposits to or withdrawals from the player's Turbovegas account. 10.13 It is the account holder’s sole responsibility to ensure that he complies with provision 9.12. 10.14 If Turbovegas does not receive the money deposited within a week from the actual account deposit, Turbovegas reserves the right to eradicate the amount. In such cases, Turbovegas also reserves the right to request a settlement of the negative balance on the player account. In order to protect its position, Turbovegas further reserves the right to take any action it deems necessary should the player fail to co-operate with such request. 10.15 Clients acting on behalf of third parties or aiming to a professional wagering with the sole purpose of trading affiliate commission may be refused their withdrawals partially or in whole, especially if their wagering pattern has the aim to harm Turbovegas financially. 10.16 If an Account Holder wins €100,000 or more and decides to withdraw a major part of the winnings (over 50%), we have the right to divide the pay-out into ten instalments, with ten percent (10%) being paid every month for 10 months until the full amount is paid out. Interest will not be paid on any outstanding amounts. 10.17 Before a withdrawal of real money can be requested, a minimum deposit of twenty Euro (€20) is required. The deposit must be wagered at least one (1) time before withdrawal 10.18 Before a withdrawal of real money can be requested all deposits must have been wagered at least one (1) time. 10.19 The use of VPN/Proxy to hide your identity and location when logging onto our website is strictly prohibited. Turbovegas reserves the right to confiscate any winnings, cancel all bonuses, and terminate the player account if any VPN/Proxy/Cloud has been used. 10.20 It is prohibited for players to sell, transfer and/or acquire accounts to/from other players. 10.21 It is prohibited for players to transfer funds amongst player accounts. 10.22 In case an account is closed and a manual transaction must be made, Turbovegas reserves the right to charge a fee in order to cover the costs. 10.23 Turbovegas will check all made transactions in order to prevent money laundering. 10.24 The player is solely responsible for any applicable taxes on any prizes and/or winnings that are collected from Turbovegas. ### 11. Responsible Gaming 11.1 We are committed to providing the support you need to gamble responsibly. We offer you a range of options to help you to manage your play. These include: 11.1.1 deposit/entry limits; 11.1.2 time-outs; and 11.1.3 self-exclusion. 11.2 Although we will use our reasonable endeavours to enforce our responsible gambling policy, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Service with the intention of deliberately avoiding the relevant measures in place. 11.3 Deposit Limit 11.3 You can set a deposit limit on your Account in any one (1) day, seven (7) day or one (1) month period. A deposit limit per transaction can also be set. You may choose to increase your limit on your account; this will take seven (7) days to come into effect. For details on how to set up a deposit limit, please contact us at support@Turbovegas.com, or via live chat. Any confirmed reductions to your deposit limit will have immediate effect. 11.4 Time-Out If you wish to take a break from playing, you can apply a 'Time-Out' to your Account for one (1) day, one (1) week, or one (1) month. When you set a Time-Out, we will close your Account for the specified period. To set a Time-Out on your Account, please contact us at support@turbovegas.com, or set up the Time-Out through the Site directly. It will not be possible to revoke or decrease your time-out request during the time-out period for any reason. At the end of your Time-Out period, your Account will automatically be reopened and you will be able to login to your Account. In order to withdraw any pending funds during your time-out, please contact support on support@turbovegas.com to request a withdrawal. 11.5 Self-exclusion We provide a self-exclusion facility which allows you to close your Account for a specified period of time or for an indefinite period of time (minimum six months). You may opt to self -exclude directly through the Site for a period of one (1) year, or an indefinite period. You may also request self-exclusion by contacting us at support@turbovegas.com specifying the period for which you would like to self-exclude or to request an indefinite self-exclusion.At your request, we will prevent you from using your Account for a specific period, as determined by you. By opting to self-exclude, we will close your Account, remove you from all active marketing communications and return any positive balance of funds to you. In order to withdraw any pending funds during your period of self-exclusion, please contact support on support@turbovegas.com to request a withdrawal. If you would like to increase, decrease or revoke your self-exclusion period, please contact support@turbovegas.com to do so. During the period of self-exclusion, it will not be possible to reopen your Account for any reason. To request self-exclusion, please contact us at support@turbovegas.com. 11.6 Should you opt to self-exclude, we strongly recommend that you seek exclusion from all other sites where you also play. We also recommend that, during any period of self-exclusion, you seek additional support and advice from a support organisation such as https://www.rgf.org.mt/ or https://www.begambleaware.org/. Please visit our Responsible Gambling page or contact support for more information. ### 12. Security Rules 12.1 Upon registration the player is given a personal account number. The player chooses a password and a username. It is the player’s own responsibility not to share this information. If the player has reasons to believe that others have become aware of this information, the player should immediately contact Turbovegas’s Customer Support and a new password will be issued. Turbovegas is not required to maintain usernames or passwords. If the player misplaces, forgets, loses, or shares with a third party their username and/or password, or is otherwise unable to enter the Website or any Service for any reason other than Turbovegas’s error, Turbovegas will not be responsible and will not be held liable for any claim regarding that particular account. 12.2 Telephone communications between the players and Turbovegas are recorded for security and training purposes and/or compliance with accounting and finance regulations. 12.3 All electronic communications between the player and Turbovegas are kept on record for compliance with accounting and finance regulations. ### 13. Indemnity 13.1 You hereby indemnify, defend and hold us harmless against any and all losses, liabilities, expenses, damages, costs (including reasonable outside attorneys’ fees and court costs) claims or actions of any kind arising or resulting from your use of any aspect of the Service, your violation of these Terms, your receipt, ownership, use or misuse of any prize or winnings, and any of your acts or omissions that implicate publicity rights, defamation or invasion of privacy. We reserve the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with us in the defence of such matter. 13.2 In addition to any other remedy available, if you breach any of the Terms, we shall be entitled to recover from your Account any positive balance to the extent of any amount reasonably claimed against you pursuant to paragraph 12.1 above. ### 14. Warranty Disclaimers 14.1 You expressly understand and agree that your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. 14.2 You acknowledge that we have no control over, and no duty to take any action regarding: which players gain access to or use the Service; what effects the Service may have on you; how you may interpret or use the Service; or what actions you may take as a result of having been exposed to the Service. ### 15. Limitations of liability 15.1 Turbovegas will not accept liability for any loss, costs, expenses or damages which are alleged to have derived from the website or its content, in relation to your use of our site, gameplay, campaigns or communication. 15.2 You enter the site and use at your own risk. The site and facilities are provided with no warranty. 15.3 Unless otherwise stated in the terms, Turbovegas will not be liable for any of the following loss of revenue, reputation, profits, business, connection error, fraud, death/loss of health or consequential or special losses or any other possible liability. 15.4 Turbovegas shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended or failed to be performed. ### 16. Intellectual Property 16.1 You acknowledge that the Service and all material published on the Service including but not limited to text, graphics, photos, logos, button icons, images, trade marks, audio and audio visual clips, databases, data compilations, data and software (together the Service Content) is owned and controlled by or licensed exclusively to us. You may not copy, adapt, display, communicate to the public or otherwise use any Service Content except as enabled and permitted by the Service from time to time. 16.2 You may print off one copy, and may download extracts, of any page(s) from the Service which you are authorised to access provided that such prints and downloads are for your personal and non-commercial use only. ### 17. Termination 17.1 If you wish to terminate (i.e. close) your Account, please contact our customer support team at By sending an email to: [support@turbovegas.com](mailto:support@turbovegas.com) or via the Site's live chat function. 17.2 We may, in our sole discretion, terminate your Account, or use of the Service without notice if you are in material breach of these Terms, engage in any unsuitable conduct, or if we believe in our absolute discretion that your use of the Service is unsuitable in any other way. 17.3 Where we close your Account and terminate these Terms pursuant to paragraph 16.2 above, the balance of your Account will be non-refundable and will be deemed to be forfeited by you to the extent of any claim that we may have against you as at the date of such closure. For the avoidance of doubt, we will not credit any bonuses into your Account, nor will you be entitled to any contingent winnings, at any time after the date on which your Account has been closed (whether by us pursuant to these Terms, or by you). ### 18. Terms & Conditions for Bonuses 18.1 Any offer received by a customer from Turbovegas is personal and valid only for a particular customer, unless stated otherwise. 18.2 All bonuses, free spins, free bets or other offers that has been marketed via affiliates, email, text message or through other channels, need to be wagered in games in Group A, B or C. It is not permitted to play on Group D while having an active bonus. Wagering on Group D may lead to confiscation of bonus money and winnings generated from bonus. Group A – Slots, Video slots, Scratch Cards = 100%
Group B - Jack Hammer, Jack Hammer 2, Jackpot Jester 50000, Jackpot Jester Wild Nudge, Mystery Joker = 50%
Group C - Live Casino = 0%
Group D - All other table games, all video pokers, 5 Families, Book of Gods, Champions of Rome, Double Dragons, Jackpot Raiders, Lucky Fridays, Marching Legions, Money Train 2, Robin Hood Shifting Riches, Serengeti Kings, Solar King, Solar Queen, Solar Temple, Street Fighter™ II: The World Warrior Slot, Thunderstruck Wild, 100 Bit Dice, Dark Vortex, Kings of Chicago, Slotdice, White Rabbit, Wizard Shop, Jokerizer, Craps, Pearls of India, 1429 Uncharted Seas, 5 Families, Astro Cat Deluxe, Beautiful Bones, Beavis and Butthead, Big Bad Wolf, Big Bad Wolf Christmas Edition, Blood Suckers, Bloodsuckers II, Bonanza, Book of 99, Book of Gods, Cash Ultimate, Castle Builder, Castle Builder 2, Castle Builder II, Champions of Rome, Coins of Egypt, Cosmic fortune, Dazzle Me, Dead or Alive, Dead or Alive 2, Double Dragons, Eggomatic, Epic Joker, Flowers, Forsaken Kingdom, Guns N Roses, Hellcatraz, Jack and the Beanstalk, Jackpot Raiders, Jimi Hendrix, Jokerizer, Jungle Spirit: Call of the Wild, Koi Princess, Lucky Fridays, Marching Legions, Money Train 2, Motörhead, Mythic maiden, Neon Staxx, Primal Megaways, Reel Rush, Return of the Dead, Robin Hood Shifting Riches, Scrooge, Secrets of Atlantis, Serengeti Kings, Sky Hunters, Solar King, Solar Queen, Spacewars, Stardust, Starmania, Steam Tower, Street Fighter™ II: The World Warrior Slot, Supernova, Terminator 2, The Invisible Man, The Wish Master, Thunderstruck, Thunderstruck II, Thunderstruck Wild, Tomb Raider, Tomb Raider: Secret of the Sword, Tower Quest, Vikings Video Slot, Village People, Wild Swarm, Wilhelm Tell, Wilderland, Wolfpack Pays, Craps, Pearls of India, Razor Shark, Book of Fallen, Erik the Red, Rainbow Ryan, Midas Golden Touch, Fruit Warp, Butterfly Staxx 2, Hotline, Steam Tower, Spinata Grande, Secrets of Christmas, Secret of the Stones, Drive: Multiplier Mayhem, Jungle Spirit: Call of the Wild, Wild Water, Flowers, Jack and the Beanstalk, Koi Princess, Finn's Golden Tavern, Piggy Riches, Secrets of Atlantis, all jackpot games, all **"buy feature"** games = 0%. 18.3 Maximum allowed bet in Casino and Live Casino when having an active bonus is €5 per bet/spin, unless the bonus terms & conditions state otherwise. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money. 18.4 Player cannot make a withdrawal while having an active bonus on account before all wagering requirements have been met. 18.5 Before a withdrawal can be made, players must complete the wagering requirements within the agreed timeframe upon activation of the said bonus. Failure to wager the bonus within this time will cancel the bonus, and the bonus, together with any winnings, will be lost. 18.6 Any bonus offer from Turbovegas is valid only one time per customer account, computer household, IP address and other places with a shared computer (office, library, university, etc.) 18.7 All winnings originating from a bonus offer are to be considered bonus winnings and no withdrawal of such winnings will be made until the terms and conditions for the bonus are met. 18.8 No bonus offer can be combined with a welcome offer, unless stated otherwise. A bonus offer in the casino cannot be combined with a bonus offer in sportsbook, unless stated otherwise. 18.9 If you wish to remove any bonus credited to you, please contact customer service before starting to play and/or wager. 18.10 Turbovegas reserves the right to void any bonuses and/or winnings obtained by fraudulent behaviour, including the right to deny cash out requests if we suspect that the bonus offer has been abused. 18.11 If these Rules or the terms and conditions of the offer are breached or there is evidence that a customer or a group of customers has made a series of bets that, due to a bonus, increased earnings, free bets or other offers, guarantees a profit for the client, whether individually or part of a group, no matter what the results, Turbovegas reserves the right to withdraw the bonus portion of the offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from deposit bonuses. Turbovegas also reserves the right to take legal action against the customer or customers involved in such fraudulent behaviour. 18.12 A bonus may be subject to its own terms and conditions. 18.13 If you choose to withdrawal your real money while having an active bonus, any bonus funds on the account will be forfeited, unless stated otherwise in the offer. 18.14 Players cannot receive bonuses when depositing with PaySafeCard. 18.15 If no other conditions are stated in the actual campaign, the following terms must be fulfilled before withdrawal of bonus. ### 19. Sportsbook 19.1 The wagering requirement for deposit + sport bonus is five (5) times. Only bets (single/combo) with total odds higher than 1.90 count towards the wagering requirement. This is unless stated otherwise in a specific promotion. 19.2 A customer can only have one active Sportsbook bonus at a time. 19.3 Sign-Up and First Deposit bonus offers are only available to customers who have previously not made any deposit to Turbovegas Sportsbook. 19.4 Cooperating with other customers in order to fulfil the bonus requirements is prohibited and will result in any winnings being confiscated. 19.5 Risk-Free play (i.e. proportionate betting on different outcomes in the same game to create “action” without risk) does not count towards the wagering requirement. Examples of Risk-Free bets include, but are not limited to, betting on home team to win before kick-off and betting on away team to win live during the game. Players found to be in conspiracy, for example one person betting on the home team and the other on the away team, will have their accounts permanently closed and their funds confiscated. ### 20. Casino 20.1 The bonus and deposit must be wagered a minimum of twenty (30) times each before the bonus, deposit and winnings can be withdrawn or transferred to other products. 20.2 Please note that different games contribute a different percentage towards the play-through requirements. 20.3 All bonuses expire seven (7) days after being claimed, unless otherwise specified. 20.4 All games, both with money and for fun, with themes from Universal Studios, such as Frankenstein and Scarface, are prohibited from all areas not included in the jurisdictions listed below and all transactions with games that are not permitted are invalid: Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Denmark, Estonia, Finland, Georgia, Greece, Iceland, Ireland, Israel, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Russia, San Marino, Switzerland, Serbia, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Turkey, Germany, Ukraine, Hungary, Belarus and Austria. 20.5 Risk Free play (i.e. proportionate betting on different outcomes in the same game to create “action” without risk) does not count towards the wagering requirement before a withdrawal. Example of risk-free bets includes, but is not limited to, betting on red and black simultaneously in Roulette or both on bank and on player in Baccarat. Players found to be in conspiracy, for example one person bets on bank and the other on the player in Baccarat, will have their accounts permanently closed and their funds confiscated. 20.6 A bonus and any winnings generated from it will be lost, should a bonus be forfeited, expired or cancelled. 20.7 All free money/free spins campaigns will expire twenty-four (24) hours from when collected if nothing else is stated in the bonus terms & conditions. Winnings during these twenty-four (24) hours will be forfeited if wager requirements are not reached. 20.8 Only players from the following countries are eligible for bonuses: Finland. 20.9 Bonuses are intended as a benefit to make the player’s gaming experience as pleasant as possible, and should be used accordingly. Turbovegas.com reserves the right to investigate any player’s account to ensure that all activity is within the accepted guidelines. Any player who is found to have been abusing any kind of bonus will be welcome to keep playing with us but will not be able to receive any further bonuses. Turbovegas.com reserves the right to cease the account, deduct bonuses claimed by the customer and also eventual winnings generated from it. 20.10 In case of suspected abuse or fraud, Turbovegas reserves the right to suspend the account until the security department has conducted a thorough investigation of the case. Turbovegas’s decision in an eventual investigation is unanimous and final. Turbovegas reserves the right to deduct bonus and any eventual winnings generated from it and confiscate all assets on the account. 20.11 Turbovegas reserves the right to terminate any winnings won by building the value in a slot with an active bonus, to then activate the winnings by a new deposit using real money. 20.12 In case of translation of these bonus rules to languages other than the English language, it should be noted that such translations are for the purpose of assistance and reflect the same principles as the English versions. In case of dispute, the English text prevails. ### 21. Fantasy Sports General Rules 21.1 Note that this section is only applicable if the product Fantasy Sports is on offer on the site concerned. 21.2 In the event that any information is incorrectly published on the website, Turbovegas will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended. 21.3 In the event of a miscarried game for any reason whatsoever, all players’ transactions are always accurately logged on our systems. Kindly contact customer care team for any queries via email on support@Turbovegas.com 21.4 We reserve the right to correct or declare results void with hindsight, if the result of the game was caused by a technical default, fraudulent behaviour of a Player, or through a fake wager. We reserve the right to recall any payment that is made in error. 21.5 Every eligible client, after opening an account and successful depositing of money to Player’s account, can play games for cash. 21.6 Participation in the Cash Games with real stakes requires the client to deposit cash to the client’s gaming account as described below. 21.7 Turbovegas is not liable for damages caused by mistakes of data entry, storage and processing of the data and by incompleteness and inaccuracy of transmitted data. In particular, Turbovegas reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of the Players, wagers etc.) ### 22. Sportsbook Terms and Conditions 22.1 Sportsbook is provided by: Soft Construct (Malta) Limited. Soft Construct is a company incorporated in Malta with its principal office atLuxe Pavilion, 2nd level, Diamonds International Building, Portomaso, St Julians, Malta; 22.2 Turbovegas accepts and acknowledges liability for transactions conducted to, from and/or with the sportsbook, exclusively for funds received, held and/or paid to and/or from a Turbovegas Account in conjunction with arrangements with Soft Construct 22.3 For complete [Soft Construct](https://delivery.objectic.io/nZ3fGcWo9gZH8ZN9CdKM3r/iMRCFP05n3T1/2D3m5G20Kd1HKuzgSOgs9I3pRiWBdAXBTuQkmQbL.pdf) sportsbook rules please click here. ### 23. Complaints 23.1 Turbovegas is committed towards ensuring that each customer experience is a positive and fair one. However, should a customer have a complaint, he/she may contact Turbovegas in the following ways: By sending an email to: [support@Turbovegas.com](mailto:support@Turbovegas.com) By contacting Customer Support through our Live Chat feature on site. 23.2 Turbovegas shall immediately inquire into any complaint made to it or to the Licensor by a registered player in respect of: 23.2.1 the operation of a game operated by Turbovegas; 23.2.2 the conduct of an agent of Turbovegas in operations related to a game operated by Turbovegas; 23.2.3 how a bet has been settled; 23.2.4 any other aspect of the Service offered by Turbovegas. 23.3 Any claim regarding a transaction in conjunction with a Turbovegas Account shall be made to Turbovegas within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Turbovegas reserves the right, at its own discretion, not to consider the claim. 23.4 Any legal dispute regarding a transaction in conjunction with a Turbovegas Account that cannot be solved by the Turbovegas Rules, and in respect of which no equitable solution is reached with the Account Holder, shall be settled in accordance with the Laws of Malta. 23.5 Whereupon a dispute should occur between the Company and the Account Holder, the Company will make accessible to the member a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if the Company so wishes or agrees. 23.6 In order for a complaint to be dealt with in the swiftest and most efficient manner possible, the complaint must contain clear and unequivocal information about the complainant's identity, and shall provide all the relevant details and facts that gave rise to the complaint. 23.7 Turbovegas does not tolerate aggressive, abusive, derogatory, threatening, vulgar, sexually explicit or offensive behavior and/or statements. In the event that customer behaves in such a manner, Turbovegas will have the right to stop all communications with the customer concerned, and may suspend or close the customer account if it deems appropriate. Should it deem fit, Turbovegas may also escalate the matter to the relevant local regulatory authorities and/or enforcement agencies. 23.8 Turbovegas will use all reasonable endeavors to ensure the matter is resolved as promptly as possible and to ensure that, whenever possible, an amicable settlement is reached. 23.9 Turbovegas will inform the complainant (or the Licensor where the complaint was referred to Turbovegas by the Licensor) of the results of the inquiry within ten (10) days from the date on which the complaint has been lodged with Turbovegas. 23.9.1 If the nature of the complaint is such that Turbovegas would require more time to see to it, the period may be extended by a further ten (10) days. Where such extension is necessary, Turbovegas will inform the player within the first ten (10) days from the date of receipt of the complaint that it shall be making use of the extension. The reason why such extension is warranted shall also be provided to the player. 23.10 If Turbovegas is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the complaint, together will all relevant facts, to the appointed Alternative Dispute Resolution (ADR) entity bereunder or to the relevant authority if the matter remains unsettled. We have appointed EADR Ltd as our approved ADR entity. You may refer your dispute to them in any of the following ways once you receive our final decision on a matter. o Online Dispute Form: https://eadr.org/eadr-form/ o Address: 189/1, The Strand, Gzira GZR 1024, Malta o For more information about EADR Ltd, please visit: www.eadr.org Should you still not be satisfied with the outcome: • You may choose to raise a dispute via the European Online Dispute Resolution (ODR) platform provided by the European Commission. More information is available on: http://ec.europa.eu/consumers/odr/ • You may contact the Malta Gaming Authority (MGA): o Online Gaming Support Form: https://www.mga.org.mt/support/online-gaming-support/ o Email: support.mga@mga.org.mt o MGA Website: https://www.mga.org.mt/ ### 24. Miscellaneous 24.1 The games and services offered on the Site are available to Clients only within the scope of the current state of technology used. Turbovegas provides no guarantee for the uninterrupted availability or the serviceability of the services offered. Turbovegas accepts no liability for the uninterrupted availability and serviceability of the games. 24.2 Turbovegas undertakes to supply steady services on the Site. However, Turbovegas assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the Site or Services. 24.3 Turbovegas is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the Site or Services. 24.4 Turbovegas accepts no liability for any interruption of games or website downtime and is not liable for any errors contained in any game, nor is it duty bound to correct them – Turbovegas is not liable for any damage caused as a result. Furthermore, Turbovegas assumes no liability for the existence of or damage caused by viruses or other damaging components on the website or the corresponding server, which could lead to damage to the computer hard and software of the User. 24.5 In no circumstance shall Turbovegas or any of its directors or employees be liable to the Client for any damages whatsoever, including without limitation indirect, incidental or any type of consequential damages, which may arise from out of, or in connection with Clients’ use of the SITE or services, including but not limited to the quality, accuracy or utility of the information provided. 24.6 Turbovegas is not liable for damages of any kind that are caused by the undue use of the account by the Player or third parties. 24.7 Turbovegas is not liable the loss of winnings caused by games that are interrupted. 24.8 In case of infringement of the Terms and Conditions of the website by the User, the User shall indemnify Turbovegas from any claims by third parties and bear any loses, costs or damages resulting thereof. 24.9 The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and in no event shall Turbovegas’s cumulative liability to the client exceed the amount of money the client transferred or deposited in the client’s account on the Site in relation to the transaction giving rise to such liability. 24.10 If You wish to participate in tournaments, betting or gaming using the Website, You must deposit monies into Your Account. Such monies may then be used by You to place bets or play games. Further details on how to deposit, withdraw and transfer funds can be found in our Help Centre on the website. 24.11 You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event, to refund and compensate us for such unpaid deposits, including any expenses incurred by us in the process of collecting Your deposit. 24.12 No person shall abuse this Site for the purpose of money laundering. Turbovegas may employ best-practice anti-money laundering (AML) procedures. Turbovegas reserves the right to refuse to do business with, to discontinue doing business with, and/or to reverse the transactions. 24.13 Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities. 24.14 In the event that a Player wins an amount equal to ten thousand Euro (€10,000) or more, through the use of the Software or the Service, the Player may be asked to grant permission to the Company the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of the Company’s marketing and promotional needs, and for its Internet Site(s); however, the granting of such permission will be at the Player’s discretion. 24.15 Turbovegas reserves the right, in its sole discretion, to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to: (a) any instance when Turbovegas has cause to believe that a person’s activities on the Site may be illegal; (b) any instance where Turbovegas may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities; (c) any instance where one or more transactions on the Site are judged by Turbovegas to have been performed in violation of this Agreement. 24.16 Turbovegas prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal game play. 24.17 a. Misconduct by Clients is forbidden on the website. A Client’s behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, the Client: (a) intentionally provides inaccurate or incomplete information; (b) attempts to manipulate the result of games through concerted practices, alterations of the program or in any other undue way; (c) deliberately cause malfunctions or defects of the website in order to undermine the natural flow of the game; (d) sets up more than one account per person; or violates any other regulation/s set out in these Terms and Conditions. This list of misconduct is not exhaustive. b. The Client will not decompile or attempt to decompile the software on Turbovegas’s website or develop software that interferes with the Client-Server-Communication software used on its website. c. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which Turbovegas believes allows player to cheat or gives one player an unjust advantage while wagering on the website. Turbovegas reserves the right to take action in order to detect and prevent the use of such software by Players. Should Turbovegas identify or suspect for good reason the use of prohibited programs, Turbovegas reserves the right to freeze the relevant Player’s account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the Player from using the services of Turbovegas. d. In the event of misconduct by a Client, Turbovegas is entitled to immediately terminate the Agreement with the Client and exclude him from further use of the website. Further, Turbovegas is entitled to interrupt and terminate on-going games, to block the Client or the Client’s account with or without prior notice, and to retain the User’s credit and winnings achieved through misconduct until clarification of the situation.

Servicio al cliente

Nuestro servicio de atención al cliente está disponible a través de chat y correo electrónico las 24/7, los 7 días de la semana.